Shipping Policy — PawKu

Last Updated: October 2026

At PawKu, we aim to deliver your order as quickly and reliably as possible. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed the next working day.

Shipping Time

• Standard Shipping: 7–14 business days
• Express Shipping: 3–7 business days

Shipping times may vary depending on your location and customs clearance.

Shipping Costs

• Standard Shipping: Free on orders over £50
• Express Shipping: £4.99

Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your order online at any time.

Customs & Duties

All orders are shipped from overseas. As a UK resident, your order may be subject to customs inspection. PawKu is not responsible for any customs delays or additional charges imposed by UK customs authorities.

Lost or Delayed Orders

If your order has not arrived within 20 business days, please contact us and we will investigate and resolve the issue as quickly as possible.

• 📧 Email: vellotradingltd@gmail.com
• 📞 Phone: +44 7391 267475

Incorrect Address

Please ensure your delivery address is correct before placing your order. PawKu cannot be held responsible for orders delivered to an incorrect address provided by the customer.