Contact Us — PawKu

We'd love to hear from you! Whether you have a question about your order, a product enquiry, or just want to say hello — our team is here to help.

Order Enquiries

If you have a question about an existing order, please have your order number ready when you contact us. We aim to respond to all order-related enquiries within 24 hours.

Returns & Refunds

If you'd like to return an item or request a refund, please review our Return & Refund Policy first, then email us with your order number and reason for return. We will get back to you within 24 hours.

Damaged or Missing Items

If your order arrived damaged or an item is missing, please email us within 48 hours of delivery with:

• Your order number
• A clear photo of the damaged item or packaging
• A brief description of the issue

We will resolve the issue as quickly as possible at no extra cost to you.

General Enquiries

For any other questions, feedback, or partnership enquiries, feel free to reach out via email. We love hearing from our customers and are always looking to improve your experience at PawKu.