Terms of Service — PawKu

Last Updated: October 2026

OVERVIEW
This website is operated by PawKu, a trading name of Vello Trading Limited, a company registered in England and Wales. Throughout the site, the terms "we", "us" and "our" refer to PawKu. PawKu offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or that you have given us consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including UK copyright laws). A breach of any of the Terms will result in an immediate termination of your services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service without express written permission by us. Credit card information is always encrypted during transfer over networks.

Section 3 — Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time without obligation to update any information. Any reliance on the material on this site is at your own risk.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service.

Section 5 — Products and Services

Certain products or services may be available exclusively online. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device's display of any colour will be accurate. We reserve the right to limit quantities, discontinue any product, or restrict sales to any person, geographic region or jurisdiction at any time.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order placed with us. We may limit or cancel quantities purchased per person, per household or per order. In the event that we change or cancel an order, we will attempt to notify you via the email or billing address provided.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. For more details, please review our Refund Policy.

Section 7 — Optional Tools

We may provide you with access to third-party tools over which we have no control or input. Such tools are provided "as is" without any warranties or endorsement. Any use of optional tools is entirely at your own risk and discretion.

Section 8 — Third-Party Links

Certain content or services available via our website may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these third-party sites and will not be liable for any harm or damages related to their products or services.

Section 9 — User Comments, Feedback and Submissions

If you send us creative ideas, suggestions, or other materials, you agree that we may use them at any time without restriction or compensation. We may monitor, edit or remove content that we determine to be unlawful, offensive, or otherwise objectionable. You are solely responsible for any comments you make and their accuracy.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Section 11 — Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors and cancel orders if any information is inaccurate at any time without prior notice.

Section 12 — Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to violate any UK or international laws, to infringe upon intellectual property rights, to harass or discriminate against others, to submit false or misleading information, to upload malicious code, or to interfere with the security features of the service. We reserve the right to terminate your use of the service for violating any of the prohibited uses.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products delivered through it are provided "as is" and "as available" without warranties of any kind.

In no case shall PawKu or Vello Trading Limited, our directors, officers, employees, affiliates, agents, contractors, suppliers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the service or any products procured using the service.

Section 14 — Indemnification

You agree to indemnify, defend and hold harmless PawKu and Vello Trading Limited, and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Section 15 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

Section 16 — Termination

These Terms of Service are effective unless and until terminated by either you or us. If in our sole judgement you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

Section 17 — Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, whether oral or written.

Section 18 — Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 19 — Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Section 20 — Contact Information

Questions about the Terms of Service should be sent to us at: