Privacy Policy — PawKu

Last Updated: October 2026

At PawKu, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

PawKu is operated by Vello Trading Limited, a company registered in England and Wales.

📧 Email: vellotradingltd@gmail.com
📞 Phone: +44 7391 267475

2. What Information We Collect

We collect the following personal information:

• Full name
• Email address
• Delivery and billing address
• Phone number
• Payment information (processed securely via Shopify Payments)
• IP address and browsing behaviour on our website
• Order history and preferences

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and customer support requests
• Improve our website and shopping experience
• Send marketing emails (only with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: To fulfil orders you have placed with us
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing emails and cookies
• Legal Obligation: To comply with UK law

5. Sharing Your Information

We may share your data with trusted third parties only where necessary:

• Shipping carriers (to deliver your order)
• Payment processors (Shopify Payments, PayPal)
• Email marketing platforms (with your consent only)

We never sell your personal data to any third party.

6. Data Retention

We retain your personal data for as long as necessary to fulfil your order and comply with legal obligations. Order records are kept for a minimum of 6 years in accordance with UK tax law.

7. Your Rights Under UK GDPR

As a UK resident, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: For marketing or cookies at any time

To exercise any of these rights, contact us at: vellotradingltd@gmail.com
We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your experience:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to show relevant ads

You can manage or disable cookies through your browser settings at any time.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payments are encrypted using SSL technology.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

PawKu — Vello Trading Limited
📧 Email: vellotradingltd@gmail.com
📞 Phone: +44 7391 267475